Frequently Asked Questions

All of the doctors and nurse practitioners on the Rory platform are U.S.-licensed healthcare professionals. Each doctor or nurse practitioner undergoes an extensive background check and license verification process.

When you message or talk with a doctor or nurse practitioner on the Rory platform, you can see their resume, medical license, and credentials any time you want. Just click on their name in the messaging thread in your account and take a look.

In order to receive treatment through Rory, you need to have seen a healthcare provider within the last two years. If you haven’t seen a healthcare provider in the past three years, you’re not a good fit for Rory’s service.

Rory is a complement to—not a replacement of—your primary care provider (PCP). It’s important to keep your PCP and any other healthcare providers involved in your care up to date with your care through Rory. You can head to your account and message the medical support team any time you want to share your medical information with your PCP or other healthcare providers.

Yes. Rory has built telemedicine technologies to enable doctors and nurse practitioners to practice medicine and take care of patients remotely. Every doctor or nurse practitioner you interact with is licensed to prescribe medicine and treat patients in your state. If you have feedback about the platform or a complaint regarding a doctor or nurse practitioner on the Rory platform, please email care@ro.co.

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of yourself and your ID (not someone else’s) and that you take those pictures during the online visit. Healthcare professionals can only be effective when they have accurate, current information about your case—both in telemedicine and in-person visits.

Doctors and nurse practitioners on the Rory platform depend solely on the information you provide during your visit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan your doctor or nurse practitioner sends you before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

After your online visit, a doctor or nurse practitioner will complete their initial review of your medical history, usually within 24 hours.

If you’ve been waiting longer than this, please email care@ro.co and we’ll take care of it.

After you’ve finished your initial online visit and a doctor or nurse practitioner has decided you’re a good candidate for telemedicine, you can speak with a doctor or nurse practitioner via messaging, phone call, or a video conference any time you like.

It depends. Telemedicine laws vary by state. A small number of states require a provider and patient to chat via video. If you live in one of those states, after your initial online visit, a doctor or nurse practitioner will reach out to set up a convenient time to chat.

You do not need to already have a prescription or a referral to use Rory. The doctors and nurse practitioners on the Rory platform will write a prescription if they deem it safe and appropriate for you after your online visit.

If you choose our pharmacy network, we’ll ship your treatment to you in our discreet packaging. We offer free shipping on every order, as well as customer support 365 days a year.

You can always choose your own pharmacy, although Rory cannot guarantee the pricing of the medications processed outside of our pharmacy network. It’s also important that your pharmacy is able to receive e-prescriptions and that it’s part of the Surescripts Network (the Surescripts Network includes 95% of pharmacies across the country).

Your doctor or nurse practitioner will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:

1. A photo of your government-issued ID
Must include:
– First & last name
– Photo
– Date of birth
– ID expiration date (cannot be expired)

2. A clear photo of your face
Cannot include:
– Sunglasses, hats, or other facial obstructions
– Family photos
– Filters
– Pictures of a picture
We’ll use these photos only to confirm that the pictures match each other. If you have any questions about how to upload your photos, please email care@ro.co.

In an emergency, please call 9-1-1 immediately.

Your online visit is free.

The cost of your treatment depends on the type and amount of product or medication you receive. Please visit the Pricing page to get more information.

You’re only charged for the medication after a doctor or nurse practitioner has approved a personalized treatment plan.

Services, products, and medications offered through Rory are not covered by insurance.

Our shipments come either monthly or quarterly (every three months) depending on what you choose during your online visit. If regular shipments are not right for you, you can also switch to on-demand shipments after you receive your first order. Additionally, you can pause or delay individual shipments.

To make updates to your plan, pause, or cancel any orders, please visit the Plan Details section of your My Ro account.

Unfortunately, we cannot accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription, please contact us at care@ro.co.